Shipping. Returns, & Import Fees Policy
We have an "exact" shipping/insurance policy. Items placed via
our website directly have "live" shipping charges which are fed
directly (and at the time of purchase) from the USPS site. Items
sold via other avenues (ie not our web site) are charged estimates to
be paid at the time of purchase. Due to the complexity and
uniqueness every shipment represents, these estimated costs may not be
accurate after final packing and we will refund any overage.
Please note: the shipping interfaces with USPS and UPS are very
problematic - if you find the shipping to appear excessive, PLEASE
Domestically, we ship mainly USPS (but will ship UPS on rare
occasions). If you have need to ship via another carrier
please contact us.
International Buyers: Your business is important and valuable to
us. We will charge exact shipping. We do, however, insist
that you pay by using a credit card or express mail international money
order or cash in US dollars (of course, we cannot be responsible for
loss). Payment must be received within 10 days. NOTE: We
are NOT responsible for taxes, duties, import fees charged by the
individual countries). Please be sure to know your own country's
import fees as you, the buyer, are responsible for them.
After offering unconditional returns for 25 years, we can no longer do
so, everything is sold AS-IS. HOWEVER, we're extremely reasonable
people and if you contact us with any grave issues within two days of
receipt, we'll work with you - email@example.com or by
phone at (408) 998-5942. Buyers would be responsible for ALL
return shipping and insurance costs. Insurance would be required and
must cover the complete purchase price. If an item is damaged in shipping,
please be sure to keep all packing materials - including original shipping
box. In the event a full refund is needed due to shipping damage, item
MUST be returned back to us first.
Changes of heart (ie buyer's remorse) will never be a legitimate return reason. We also
reserve the right to charge a 15% restocking fee for returns or order
cancellations - at our discretion. We do NOT offer partial
NRFB/Never Removed From Box - these items have been received by us and are, to the best of our ability,
untampered with and still as shipped from the factory. HOWEVER, we are not the original owners of any
of our items. If you suspect an item sold as NRFB is resealed or decide to open an item for any other
reason, we CANNOT TAKE IT BACK. All items must be returned to us as they were sent. NO EXCEPTIONS!
Please be aware that the greatest percentage of our items are between
30 and 50 years old. Items that fall into this age bracket are
all going to have some degree of stress cracks, crazing, etc. Expect
them. We do not highlight them. Additionally, wires get
brittle, rubber dry rots, strings get frail. Talking mechanisms
go mute. Battery operated items stop working. We will always tell
you the operability of items in our possession - but we cannot, in any
way, offer any guarantees of their continued operability.
As-Is/Clearance lots - sorry, these are special lots and we do NOT
accept returns on these for any reason.